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Privacy Policy
How Total Climate Control collects, uses and protects your personal information.
Last updated: October 2026
This policy explains how Total Climate Control Ltd (“we”, “us”) collects and uses personal information when you use this website, buy from us or ask us for a quote. We are the data controller for this information.
Information we collect
- Enquiries and quotes: your name, contact details, postcode and details about your property and the work you need.
- Orders: your name, billing and delivery address, email, phone number and order details. Card payments are processed by our payment providers and we do not see or store your full card details.
- Installations and servicing: details of the equipment we install or service, records we are required to keep under the F-Gas regulations, and warranty registration details.
- Finance: if you ask about finance, we pass your details to our finance partner Phoenix Financial Consultants Limited, who will explain how they use your information.
- Website use: technical information such as your IP address and browser type, and cookies as described in our Cookie Policy.
How we use it and our lawful basis
- To respond to enquiries and prepare quotes (steps before entering into a contract).
- To process orders, deliver goods and carry out installation and servicing (performance of a contract).
- To keep records required by law, including tax and F-Gas records (legal obligation).
- To register manufacturer warranties and send service reminders (legitimate interests, and to perform our contract).
- To send marketing emails, only where you have agreed to receive them (consent). You can unsubscribe at any time.
Who we share it with
We share information only where needed: with delivery companies, payment providers including Klarna, our finance partner, equipment manufacturers for warranty registration, our IT and website hosting providers, and professional advisers. We never sell your personal information.
How long we keep it
We keep order and installation records for six years after our last contact with you, to meet tax and legal requirements and to support warranty claims. Enquiries that do not lead to an order are deleted after two years.
Your rights
You have the right to access the information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to data portability. To make a request, email Stephenladell474@gmail.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Contact
Total Climate Control Ltd, Bury St Edmunds, Suffolk IP32 7EY. Email: Stephenladell474@gmail.com. Phone: 0333 577 1300.