Call 0333 577 1300 UK-wide delivery
Installations nationwide Pay Later with Klarna Finance available on installations

Installations nationwide

Pay Later with KlarnaFinance available on installations
Get a Free Quote
Get a Free Quote

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Delivery and Returns

Free UK mainland delivery, how to return a unit and what to do if something arrives damaged.

Last updated: October 2026

Delivery

Delivery is free to UK mainland addresses. Once your order has been processed, we will email you to confirm your delivery date. Air conditioning units are heavy and delivered by courier on a pallet or as large parcels, so please make sure someone is available to receive them.

For delivery to the Scottish Highlands and islands, the Isle of Wight, the Isles of Scilly or Northern Ireland, please contact us before ordering and we will confirm the cost and timescale.

Checking your delivery

Please check your delivery before signing for it. If the packaging is visibly damaged, write “damaged” on the delivery note or refuse the delivery, and let us know within 48 hours. Keep all packaging until you have checked the contents.

Returns: changing your mind

You can cancel your order and return a unit within 14 days of the day it is delivered. To do this, email Stephenladell474@gmail.com or call 0333 577 1300 with your order number. You then have a further 14 days to send the goods back.

  • Goods must be unused, uninstalled and in their original, undamaged packaging.
  • Units that have been installed, connected or charged with refrigerant cannot be returned as a change of mind return.
  • You are responsible for the cost of returning goods unless they are faulty or not as described. Because units are large, we can arrange collection for a fixed charge that we will confirm in advance.
  • We will refund the price you paid, including standard delivery, within 14 days of receiving the goods back.

Faulty or incorrect items

If an item arrives faulty or is not what you ordered, contact us as soon as possible. We will arrange collection at no cost to you and offer a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.

Faults after installation

If a unit develops a fault after installation, contact the engineer who installed it first, as they will need to diagnose the problem and make a warranty claim. If we installed it, contact us and we will arrange a visit.